Returns

RETURN POLICY

Please check all items on opening. However we understand that there may be times when a product may contain a manufacturing defect

Sensory Enterprises accepts that the will be times where a product does not perform as expected due to a manufacturing default

Sensory Enterprises reserves the right to accept returns if a Product is damaged in transit or faulty when receive provided the following conditions can be met;

  • You have a copy of your invoice or proof of purchase
  • You return the item within 14 days of purchase
  • The product is in original and undamaged condition
  • Photos of the damaged item

Should you meet these condition we will exchange your product for another of the same description or value, or provide you with a refund for the purchase price of the product via the method of payment that was used to make your purchase.

Please choose carefully as Sensory Enterprises  is under no obligation to provide refunds where you have changed your mind or made the wrong selection.

Any associated postage costs for change of mind returns or exchanges are the responsibility of the customer, with items packed appropriately